Refund policy

Last updated: October 27, 2026

vividbvay is operated by SOUTHERN WATER AND SOIL, INC. This policy applies to orders placed at https://vividbvayl.shop.

Our 30-Day Free Return Promise

You may request a return within 30 calendar days after receiving your order, including when you change your mind.

We cover eligible return shipping costs and do not charge restocking or return handling fees.

Please return the product with its accessories and any original packaging reasonably available. You may unpack and inspect it as you would in a physical store. Missing packaging alone does not remove statutory rights.

Damage caused by misuse may affect eligibility under our voluntary return promise. Your rights concerning faulty, damaged, or misdescribed goods remain unaffected.

Arranging a Return

Email patrichaffigue@outlook.com with your order number, checkout email address, and the item you want to return.

You do not need to give a reason for a change-of-mind return.

We will confirm the return destination and provide a prepaid label or another return method at our expense. Please dispatch the goods within 14 calendar days after receiving those instructions.

Contacting us first helps us arrange free shipping. Statutory cancellation rights do not depend on our approval. Please do not use our business correspondence address for returns unless confirmed in your instructions.

Damaged, Defective, or Incorrect Products

Contact us as soon as reasonably possible if an item arrives damaged, has a defect, or differs from your order.

Describe the issue and include photographs if available. We may request reasonable information to investigate without imposing unnecessary barriers to your legal rights.

We will provide an appropriate remedy, including a replacement or refund where applicable. Necessary return shipping and replacement delivery will be at our expense.

Refund Amounts

For a full-order return, we refund the amount paid for the products and any standard outbound delivery charge.

For a partial return, we refund the amount paid for the returned products and any delivery amount refundable under applicable law.

We do not retrospectively charge shipping because a return reduces the value of the products you keep below the original free-shipping threshold.

Refund Method and Timing

We review returns promptly and notify you of the outcome. Approved refunds are issued promptly to the original payment method.

Refunds normally appear in your account within 3–7 business days after issuance, depending on your bank or payment provider. This is an estimated posting period after we send the refund.

Contact us if your refund has not appeared after seven business days. Applicable statutory refund deadlines take precedence.

Cancellations and Exchanges

Email us promptly to cancel before dispatch. If the order has already shipped, the return process remains available.

For an exchange, contact us to discuss replacement availability and arrange a free return.

UK Cancellation Rights

For qualifying UK distance purchases, notify us of cancellation within 14 days after delivery and return the goods within a further 14 days. No reason is required. Our voluntary 30-day promise is additional.

We reimburse without undue delay. Unless we offer collection, we may withhold reimbursement until receiving the goods or evidence of return, whichever occurs first, and will refund within 14 days of that event. If we offer collection, reimbursement is due within 14 days after cancellation.

Standard outbound delivery is refundable. A premium delivery supplement need not be refunded unless legally required. A deduction for handling beyond necessary inspection may apply only where lawful.

Cancel through any clear statement or this optional form:

To: SOUTHERN WATER AND SOIL, INC., 9852 PREAKNESS STAKES WAY, DADE CITY, FL 33525, United States; patrichaffigue@outlook.com
I give notice that I cancel my contract for these goods:
Order number:
Ordered on / received on:
Customer name and address:
Date:
Signature, only for paper submissions:

Contact

Store: vividbvay
Company: SOUTHERN WATER AND SOIL, INC.
Email: patrichaffigue@outlook.com
Website: https://vividbvayl.shop
Business address: 9852 PREAKNESS STAKES WAY, DADE CITY, FL 33525, United States

Mandatory consumer rights remain unaffected.